ORDERING
After you have placed your order, tempoparis.com will send you
an automatic e-mail confirmation for your order. Your credit card will
not be charged until your order has been shipped. Once your order is
shipped you will receive a notification e-mail with the tracking
number to track your order with the carrier.
Once your order has
been processed you can check any time the status of your order by
following the link provided to you in the email confirming your
order.
Please make sure your email is accurate and add our email
info@tempoparis.com to your white list so it will not be flagged as
spam. Phone numbers are optional but we recommend adding it as it
will help our team members to contact you regarding your order and
service you better.
Stock availability
All
products are subject to availability. Most of our products will be
shipped out within 7-10 business days. Orders must be placed before 2pm
EST in order to be processed the same business day. All orders placed
after 2pm EST will be processed the next business day.
If you order
more than one item, you may receive your order in more than one
shipment. You will be notified of the status of your order via email
or you can check the status of your order anytime online.
Special Order
Special
orders are orders for dresses that are not available for immediate
shipping but will become available at a later date. Some special
orders has to be made once we place it with our designers. Please
indicate your desired Wear Date. Once you place a special order we
will notify you about the delivery date and upon your approval the
order will be processed. No cancellation accepted for special orders
once it was placed and confirmed, we will charge up to 50% of the order
value as a cancellation fee.
Once you approve the delivery date we will charge your card.
Pre-Orders
Pre-orders
are orders placed on merchandise that is not in stock for immediate
delivery but will be shipped at the date indicated on the website. By
placing a pre-order, you will be receiving your order as the item
becomes available. If you order a Pre-Order item your credit card will be
charged once the order has been accepted.
All pre-order dates are subject to change. If a pre-order
date falls on a Saturday or Sunday, the merchandise will be shipped
the next business day. All Cancellations of Pre-Order items are not cancellable.
Order Cancellation
You may cancel your order as long as your order has not been processed.
Once an order has been processed and confirmed (i.e., payment
verified and item ordered and invoiced by our designers), you cannot
cancel your order. All Cancellations will incur a 50 percent cancellation
fee.
Once your order is shipped, you cannot cancel. Orders shipped
and refused by customers will incur up to 50% restocking fee plus
shipping charges that will be debited from your account.
To cancel your order, please call one of our customer services
representatives at (212) 840-0846 or e-mail to info@tempoparis.com.
Methods of Payment
Tempo Paris accepts all major credit cards such as American Express, Visa, and MasterCard.
All
customers are subject to credit card verification. When your credit
card is authorized; your funds will be put on hold until the order is
shipped. Once the order is shipped, the payment is processed. Your
billing information must be exactly as it appears on your credit card
statement. If any of the information differs, the order will not be
processed.
International buyers
We accept all major credit cards such as American Express, Visa, and MasterCard.
Bank Transfer
Tempoparis.com accepts domestic or international bank transfers. Please get in touch with us at tempo@tempoparis.com for more information.
