FAQ
About Us
About the Dresses
General Availability
General Shipping
International Customers
Payment Information
I Would Like to Place an Order
I Have an Order
About the Dresses
Q: Are all of the dresses on your site authentic designs?
A: We are an authorized retailer for all of the designers we carry, and all of our dresses are original pieces.
Q: How do I know what size to order?
A: Sizing varies by designer and dress style and is determined by your bust, waist, and hip measurements. We suggest that you choose the size that comfortably fits all of your measurements. If you are in between sizes, we recommend that you select the larger size so
that you may have it tailored for a perfect fit.
Q: How do I determine my measurements?
A:
We recommend taking your measurements by a professional tailor
or seamstress or having someone help you take them. Measurements should
be taken in the undergarments you plan to wear under your dress. Make
sure to keep the measuring tape comfortably loose, like you'd want your
dress to fit.
- Bust-Standing up straight, with your arms at your side, measure the fullest part of your chest.
- Waist-Measure the narrowest part of your torso, or where your waist creases when you bend to the side.
- Hips- Stand up straight and measure the fullest part of your hips.
Q: According to the size chart, I am a different size than the one I am used to wearing. Why is that?
A:
Dresses are sized differently than regular clothing, so the best size
for you might not be what you're used to wearing. We recommend choosing your size based on your measurements and the dress size
chart.
Q: How can I see an item in another color?
A: If an item is not pictured in the color you are looking for, you can contact us to request an image or description of the color you are interested in.
Q: How long are the dresses?
A: Length varies by style and designer. However, full-length gowns generally measure 55-60"(140-152cm) from the collarbone to the bottom hem, and short dresses range from 27-32"(68-80cm). These measurements are
based on the height of our models (5'9"). Contact us to request the length of a particular design.
Q: How can I tell what fabric an item is made of?
A: If the type of fabric is not included in the product description we would be happy to find out for you. Contact us to request more information.
Q: Do your dresses come with shawls?
A: Most evening dresses come with a sheer matching shawl. You can contact us to find out if the dress you're interested in comes with a shawl.
Q: Can I order extra fabric?
A:
Extra fabric is subject to availability and usually takes 4-6 weeks to
ship. The cost is generally from $20-$80 / yard, depending on the type
of fabric. Contact us for availability and pricing.
Q: Can I order a dress that fits my measurements or design specifications?
A: The dresses on our site are only available in the style, colors, and measurements shown on the site. Our designers are unable to accommodate special design requests. However, you may be able to have a dress altered to
your liking by a professional tailor or seamstress.
Q: What is your return policy?
A: Due to the nature of our products, we cannot accept returns for non-faulty items, items that have been worn, or tags that have been removed. Our shipping department thoroughly inspects all products to ensure you receive your garments in perfect condition. Exchanges are only granted for the same style, color, and size. We understand that an evening gown is a significant purchase, and we're here to answer any questions you may have before you place an order. You can contact us via e-mail or call us at (212) 382-0400 Monday-Friday 9am- 6pm.
General Availability
Q: Are all of the items on the site available now?
A:
Many styles on our website are available to order.
However, it may not be available in a specific size or color. Some items
may be Special Orders and not be available for immediate shipment. Contact us to find the estimated ship date for the item you want.
Please include the style number, size, and color of the dress and the
date you plan to wear the item (your "wear date").
Q: What does it mean if a dress is only available by special order?
A: Special order items are designs that are not in stock but can be ordered from the designer. Specially ordered items will generally ship 10-12 weeks from the date of your order confirmation. When your order is processed, we will provide an approximate ship date, and once you confirm this, your card will be charged. Special orders canceled
after confirmation are subject to a restocking fee of up to 50%, as
Special Orders are cut specifically for you!
Q: What does it mean if a dress has a Pre-Order date?
A: Pre-order dates are given for items that are currently out of stock but are in production and will be available later. Please note
that these dates are subject to change.
General Shipping
Q: How long does standard shipping take?
A: Based on location, standard ground shipping within the US takes 3-7 business days. You can see the estimated shipping time for your location
on the map
Q: Do you have expedited shipping?
A: We offer UPS Next Day Air, 2nd Day Air, and 3 Day Select. Orders must be placed before 2 p.m. EST to be processed the same day. Please
note that expedited shipments cannot be sent to a P.O. Box.
Q: How much does shipping cost?
A: Standard ground shipping is calculated based on zipcode. Costs for expedited shipping are also determined based on zipcode and can be obtained by clicking on "Calculate Shipping " below the dress description.
International Customers
Q: Do you ship internationally? How long does it take?
A: tempoparis.com ships worldwide via UPS, USPS or DHL. Shipping takes 3-8 days.
Q: How much does international shipping cost?
A: Shipping fees are dependent on location.
Payment Information
Q: What methods of payment do you accept?
A:
Our preferred payment method is Credtt Card We accept Visa,
Mastercard, American Express, Discover etc.
Q: Do you charge sales tax?
A: Tax is only applicable for orders shipping within New York state, at a rate of 8.875%.
Q: When do you charge my credit card?
A:
Your credit card account will be authorized to pay the full
purchase amount when submitting your order. Your bank may hold these
funds while the charge is pending. Your credit card account will
be charged when your dorder is shipped. Orders placed for special order dresses
will be charged upon confirmation.
I Would Like to Place an Order
Q: How do I place my order online with a credit card?
A:
Select the size and color of the dress you would like to purchase and
click, "Add to Cart." You will be taken to your shopping cart . From
here you can continue to shop or proceed to checkout. On the first page
of checkout you will enter your shipping and contact information. You
will then be directed to enter your credit card information. Please note
that if the billing address on your credit card is different than the
address the order is to be shipped to we will need a letter of
authorization from the credit card holder before we can process your
order. After entering your payment information you will be prompted to
review the details of your order, and if this is domestic shipment, you
will choose the method of shipment. We also ask that you indicate your
wear date when placing your order so we can make sure you receive your
dress on time. Before your order can be submitted you must agree to our
return policy. Check the box to indicate that you agree and then click,
"Submit My Order."
Q: I don't have a credit card. How can I pay for my order?
A:
You can open an account with PayPal and transfer funds directly from
your bank account, or if you are unable to pay using PayPal we also
accept money orders, direct bank transfers and Western Union.
Q: Can I place my order over the phone?
A: You
can call us to place your order Monday-Friday 9am-6pm.
Q: How do I know if my order was accepted?
A:
If your order was successfully placed, you will be directed to the
order confirmation page and given your order confirmation number. If you
were not given an order confirmation number, but think that your order
was submitted, you can contact us to find out if you have an open order and get your order number.
Q: Why was there an error checking out?
A:
Checks out errors the credit card details were incorrectly entered or
if the billing address does not match with the information provided by
your issuing bank. Please refer to the error message shown. Contact us if you have corrected the problem and are still not able to successfully enter your order.
I Have an Order
Q: I've placed my order. Now what?
A:
Thank you for shopping with Tempo Paris! You will receive an
order confirmation via email.
Q: The dress I ordered is not available. What are my options?
A:
We would be happy to check the availability of any other styles that
you may be interested in. Send us an email with the style number, size
and color of the dress of the other style(s) you are interested in. If
your next choice is available we can replace the original dress with the available one. If you are not interested in any other dresses
please Contact us to cancel your order.
Q: How can I check my order status?
A: Click here and enter your order number and email address.
Q: Can I edit my order after it has been confirmed?
A: Contact us by phone or email regarding any changes you would like to make to your order.
Q: Can I cancel my order?
A: Pending orders can be canceled without penalty. However, if the order has been processed and has not yet shipped, it can be canceled but will be subject to a $35 restocking fee. Confirmed special orders and orders that have been shipped are subject to a restocking fee of up to 50%. To cancel your order, send us an email or call us at (212)382-0400 Monday through Friday, 9am to 6pm.
Q: I am not satisfied with my purchase. How do I request a return?
A:
All requests for returns must be submitted via within 3 days of
delivery. Send an e-mail including your invoice number to
info@tempoparis.com.
About Us
Q: Do you have a store where I can find your dresses?
A: tempoparis.com is solely an online store and our offices are not open to the public.
Q: Do you have a catalog?
A: We do not have a catalog, but you can see all of the styles we carry on our website.
Q: How can I contact customer service?
A: Send us an e-mail. We're here Monday Friday 10am-6pm.
